"Sorry sir, your flight has been cancelled!" The role of employee competencies in emotionally charged service encounters

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2012

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Delcourt, C.C. Cécile
Gremler, D.
Riel, A.C.R. van
Birgelen, M.J.H. Marcel

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Research Projects

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https://hdl.handle.net/2066/277179

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Academic research output

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