Perceptions and expectations of regular support meetings between staff and people with an intellectual disability

Abstract

Background: Client-centred models of care emphasise the importance of collaborative working between staff and clients with an intellectual disability (ID). How people with an ID perceive the nature of their engagement with staff is relatively unknown. This study investigated the perceptions of staff and people with an ID about the goals for their meetings and what aspects of the meetings they viewed as important. Method: Interviews were carried out with 9 client-staff dyads. Prior to their meeting, staff and clients were asked about their expectations. Afterwards, both parties were asked about what they believed happened during the interaction. The participants' answers were subjected to a thematic analysis. Results: People with an ID appreciated the opportunity to tell their story and valued reliable, practical support and advice. A trusting relationship was important to both clients and staff. Only staff viewed promoting clients' autonomy as important. Conclusion: Staff and people with an ID appear to differ in their expectations and perceptions regarding regular support meetings.